Privacy Policy

1. Who we are

Service Junction provides home, appliance, water-system and related service support and operates digital systems used to receive enquiries, coordinate service work and support authorized field personnel.

For purposes of this Privacy Policy, “Service Junction”, “we”, “us” and “our” refer to the Service Junction business operating the website and the Service Junction Partner application.

2. Scope of this Privacy Policy

This policy applies to personal data handled through:

• servicejunction.co and Service Junction web enquiry pages;
• phone, WhatsApp, email and other service-support communications with Service Junction;
• service bookings, inspections, repairs, installations, maintenance, AMC, sales-support and related customer-service operations;
• the Service Junction Partner Android application, including technician authentication, job workflows, attendance/shift functions, location-enabled field operations, messaging, inventory, work records and notifications; and
• related Service Junction backend, CRM and support systems used to operate those services.

This policy does not govern an independent third party’s website, app or service merely because we link to it. Those parties may have their own privacy practices.

3. Personal data we may collect or process

The exact data depends on how you interact with Service Junction and which features you use.

3.1 Customer and enquiry information

• name, mobile number, email address and preferred contact details;
• service address, locality, city, landmark and location details you provide;
• service type, appliance/system type, brand/model, issue description and enquiry details;
• booking, complaint, appointment, inspection, quotation, service, payment and support records;
• photos, documents or other files you voluntarily send to help us understand or complete the service; and
• communications with our office, support team or assigned technician.

3.2 Technician / Partner account and profile information

For authorized users of the Service Junction Partner app, we may process information such as:

• name, registered mobile number, employee/technician/partner identifier and account status;
• profile details, assigned role, service skills, working area and operational access;
• onboarding, identity, address, qualification, verification or supporting documents where required for the role and voluntarily/properly provided through an authorized workflow;
• authentication data, one-time-password verification state, session information and security events; and
• account administration records such as activation, suspension, access changes or logout/security actions.

3.3 Job, service and field-work data

• assigned complaints/jobs and job identifiers;
• acceptance, rejection, arrival, work progress, completion, cancellation or rescheduling status;
• service notes, comments, timestamps, customer acknowledgements and service evidence;
• photos, images, documents and files selected for upload in a job, onboarding, inbox or other authorized workflow;
• inventory/stock movement, parts usage, purchase/receipt and custody records where applicable;
• payment, collection, work-ledger, earnings or commission-related records where those features apply; and
• attendance, active-shift and related operational records where enabled.

3.4 Location and activity-recognition information

Where an authorized field workflow requires it and the user grants the relevant Android permission, the Service Junction Partner app may access precise or approximate device location, including background location during an authorized active-shift or field-tracking workflow. The app may also access device activity-recognition signals used to support movement-aware field tracking.

More detail is provided in Section 6.

3.5 Device, app and technical information

We and our technical service providers may process limited technical information needed to operate, secure and improve the app, such as:

• app version, operating-system/device characteristics and network/connectivity state;
• app installation identifiers and push-notification registration tokens;
• crash reports, diagnostic information, error traces and performance-related technical events;
• security/session metadata and server request information; and
• battery or connectivity state used by the app to manage field functionality, where applicable.

3.6 Communications and notifications

We may process messages, comments, support requests and notification-delivery information necessary to provide job updates, service communications, account notices and operational alerts.

4. Service Junction Partner app permissions and device access

Android permissions are requested only when relevant to app functionality. Permission availability and wording may vary by Android version.

You can manage Android permissions through your device settings. Some app functionality may not work if a permission that is essential to that feature is denied or revoked.

5. How we use personal data

Depending on the context, we may use personal data to:

• receive, verify, route and respond to customer service enquiries;
• create and manage complaints, bookings, appointments and service records;
• authenticate and administer authorized Service Junction Partner accounts;
• assign jobs and provide the information an authorized technician needs to perform an assigned service;
• operate attendance, shift, field-location, routing, service-verification and operational-governance functions where enabled;
• support job evidence, customer communication, inventory, payments, collections and work records;
• send service, job, security and operational notifications;
• provide customer/technician support and investigate problems or disputes;
• detect misuse, fraud, unauthorized access and security incidents;
• maintain reliable systems, diagnose crashes/errors and improve functionality and safety;
• maintain business, accounting, tax, audit and service records where legally or operationally required; and
• comply with applicable law, lawful requests, legal claims and regulatory obligations.

We do not use precise field-location data or technician operational data for third-party behavioural advertising.

6. Location and activity data in the Partner app

Location is sensitive data, so the following applies specifically to the Service Junction Partner app.

• When: Location is accessed only when a location-enabled feature is being used and the required permission has been granted. Background access may operate during an authorized active-shift or field-tracking workflow, including when the app is not currently on screen.
• Why: Location may be used for field-service operations such as active-shift accountability, operational verification, dispatch/routing context, job/service coordination and related service records.
• Activity recognition: Device movement/activity-state signals may be used to support efficient movement-aware location operation. Service Junction does not use this access for health or fitness profiling.
• User control: Android provides controls to allow, limit or revoke location and physical-activity permissions. Stopping an active shift where the app supports that control, signing out where appropriate, or changing Android permissions may stop or limit the relevant tracking function.
• Not for advertising: We do not sell precise location data or use it for third-party targeted advertising.

Where Android or Google Play requires a separate prominent in-app disclosure or consent before sensitive/background location access begins, that disclosure is intended to work together with this Privacy Policy.

7. How and when we share data

We do not disclose personal data indiscriminately. We may share or make data available only as reasonably necessary in the following circumstances:

• Within Service Junction: to authorized office, operations, support, management and field personnel who need the information for their work.
• Between customer and assigned technician: service contact/address/job information may be made available to the technician assigned to perform or coordinate that service. Technicians are expected to use it only for authorized Service Junction work.
• Technology and service providers: to vendors that provide hosting, cloud infrastructure, authentication, notifications, diagnostics, communications or other processing necessary to operate our services, subject to appropriate contractual/technical controls where applicable.
• Professional advisers: to accountants, auditors, legal advisers or other professionals where reasonably required.
• Legal and safety reasons: when required by applicable law, lawful government request, court process, fraud/security investigation, or to protect rights, safety and property.
• Business restructuring: if Service Junction is involved in a merger, acquisition, reorganization or transfer of a business or assets, data may be handled as part of that process subject to applicable law and appropriate confidentiality protections.

Service Junction does not sell personal data for monetary consideration.

8. Technology and service providers

The Partner app currently uses Google/Firebase technologies for functions that can include app infrastructure, push messaging, app-installation identification and crash diagnostics. These providers may process limited data on our behalf or under their applicable service terms to deliver those functions.

We may change or add service providers as our systems evolve. When we do, we remain responsible for ensuring our own use of personal data is consistent with this policy and applicable requirements.

9. Data security

We use reasonable administrative, technical and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, loss or misuse. Depending on the system, these controls may include authenticated access, role-based authorization, secure session handling, encrypted network transport, restricted backend access, device-secure credential storage, logging/audit controls, backups and security monitoring.

No electronic system can be guaranteed to be completely secure. Users are responsible for protecting their device, authentication codes and account access and must promptly report suspected unauthorized use.

10. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, for legitimate operational needs, or as required/permitted by applicable law. Our retention approach includes the following:

• Account/profile data: generally retained while an authorized account remains active and for a reasonable period afterward where needed for security, access administration, audits, disputes or legal obligations.
• Job/service/transaction records: retained as needed to maintain service history, customer support, warranty/AMC records, inventory/payment reconciliation, accounting/tax records, audits, dispute handling and legal compliance.
• Location/shift records: retained only for the operational, safety, attendance, audit, dispute or compliance period for which they are needed and then deleted or de-identified where appropriate.
• Support/communications: retained while a request, complaint or issue is active and for a reasonable follow-up/audit period.
• Crash/diagnostic data: retained for a limited troubleshooting/security period according to our configuration and the relevant technical provider’s retention controls.
• Deletion/compliance records: we may retain a minimal record showing that a request was received and acted upon where needed to demonstrate compliance, prevent fraud or resolve legal claims.

When data is no longer needed, we take reasonable steps to delete, anonymize or otherwise remove it from active use, subject to backup cycles and lawful retention requirements.

11. Account and data deletion requests

Users may request deletion of their Service Junction Partner account and associated personal data, or deletion of other personal data held by Service Junction, subject to identity verification and lawful retention requirements.

Where a deletion request relates to an app account covered by Google Play’s account-deletion requirements, deleting the account means deleting the associated user data that is not subject to a legitimate retention requirement; simply disabling or freezing access is not treated as completed deletion.

If the Partner app provides an in-app deletion/request pathway for the user’s account type, that pathway may also be used. Centrally provisioned workforce/partner accounts may require verification by Service Junction before operational access and records can be closed.

12. Your choices, corrections and privacy requests

Subject to applicable law and the nature of your relationship with Service Junction, you may ask us to:

• confirm or explain how we handle your personal data;
• correct inaccurate or incomplete personal data;
• update your contact or profile information;
• withdraw a consent where processing depends on consent, subject to the consequences of withdrawing it;
• delete personal data that we are not required or permitted to retain; or
• raise a grievance about our handling of your personal data.

We may need to verify identity before acting on a request. Some requests may be limited where retention or processing is necessary for legal obligations, security, fraud prevention, contract/service administration, claims or other purposes permitted by law.

Device-level permissions such as location, activity recognition and notifications can also be managed through Android settings. Revoking a permission may affect features that depend on it.

13. Children and minors

The Service Junction Partner app is intended for authorized adult technicians, partners and field personnel and is not designed for children. We do not knowingly use the Partner app to solicit personal data from children.

Customer service enquiries should be submitted by adults or by persons legally able to request the relevant service. If we learn that personal data has been provided inappropriately by or about a child, we will take reasonable steps consistent with applicable law.

14. Where data may be processed

Service Junction operates in India, while some cloud, communications or technical service providers may process or store data using infrastructure in India or other locations. Where personal data is processed across jurisdictions, we take reasonable steps to use providers and safeguards consistent with applicable law and our contractual/security requirements.

15. Third-party services, links and communication apps

Our website or app may open third-party services such as telephone, maps, WhatsApp, payment interfaces, video/content providers or external websites. When you intentionally leave a Service Junction-controlled environment or interact directly with a third party, that party’s terms and privacy policy may apply.

References to appliance, product or manufacturer brand names are used only to identify the customer’s service requirement and do not by themselves indicate affiliation or authorization by the brand owner.

16. Changes to this Privacy Policy

We may update this Privacy Policy when our services, app features, technology, legal obligations or data practices change. The revised version will be posted on this page with an updated “Last updated” date. Where required, we may also provide an additional in-app or direct notice for material changes.

17. Privacy contact and grievance handling

For privacy questions, correction requests, deletion requests or grievances, contact:

We will review privacy requests in good faith, verify identity where appropriate, and respond or act within the period required by applicable law or otherwise within a reasonable period.

Service Junction Care — Customer App Privacy Provisions

Part of the Service Junction Privacy Policy

These provisions explain how Service Junction collects, uses, stores, shares and protects personal information associated with the Service Junction Care mobile application, also known as SJ Care.

They supplement the general Service Junction Privacy Policy and the provisions relating to Service Junction Partner. The data practices of the two applications are different, and permissions or activities specific to Partner personnel do not automatically apply to SJ Care customers.